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  Rajesh Radhakrishnan, IT Architect, IBM  


Rajesh Radhakrishnan Rajesh Radhakrishnan is currently a Senior Managing Consultant and Senior IT Architect at IBM, Global Services (GTS). His current client engagements include Service and Architecture Management. Prior to joining IBM, Rajesh was an Independent IT Architect, Zygous LLC for two years and a Technical Consultant at Sun Microsystems, Professional Services in McLean, Virginia for about 5 years. Prior to Sun, he was a Sr. Technical Staff Member at Metamor Worldwide for five years and consulted for numerous Fortune 500 companies.

Rajesh specializes in ITIL-ITSM Consulting, Business Continuance, High Availability andibm High End Systems & Storage Technologies. Rajesh has presented/published papers on such topics as IT Architecture, Storage Architecture, Systems Architecture, ITIL-ITSM Processes and Technical Change Management (TCM) at such conferences as The APC (The Architecture Practitioners Conference), MDC (Management DevelopmentConference), TDWI (The Data Warehouse Institute) and Sun SuperG (Super User Group). He has an M.B.A. from Old Dominion University & a M.S. Degree from the University of Virginia. Rajesh was awarded the VITS (Virginia IT Scholar) for 2003/2004.

Rajesh Radhakrishnan is certified as a Systems Administrator, Storage Architect, ITIL-ITSM Consultant (Managers Level). He is also TOGAF 8 Certified.

    
 

Presentation
 Architecture & Service Management
Architecture Management as an IT Process covers multiple Architecture disciplines such as, enterprise architecture, process architecture, application architecture and infrastructure architecture. Service Management today has taken a Service Life Cycle approach with Service Strategy driving Service Design, Transition, Operations and Improvement.

This paper addresses some of the commonalities and inter-relationships between Architecture and Service Management from a Non-Functional Requirements and Service Qualities perspective.

  • Quick review Non-Functional Requirements as Architectural Objectives.
  • Service Qualities and Architectural Objectives.
  • Architecture Domains and Service Management.
  • Architecture and Design Patterns for Service Architecture.
  • Architecture and Service Building Blocks.
  • Service Architectures embedded in Enterprise Architecture.
  • Reference Architectures and Service Management.
  • Architecture and Service Management Maturity.

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