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The Open Group

QoS Task Force Agenda

- including joint sessions with the Architecture, Enterprise Management, and Real-Time and Embedded Systems Forums

Tuesday Evening: 6:00 - 8:00

Expert Panel on:

“End-to-End Service Level Assurance in the Boundaryless Enterprise"

Tuesday evening features a panel of speakers focusing on the customer demand for guaranteed Quality of Service Levels as reflected by the Enterprise SLA Survey conducted jointly by The Open Group’s QoS Task Force & Sage Research, and by specific customer stories. The panel will also highlight some of the major provider issues with delivering QoS from within the various domains of the end-to-end picture. The Panel will kick off with a 10-minute customer presentation on the importance of end-to-end QoS across multiple domain boundaries. Following this will be 10-minute presentations from each panelist on the piece of the end-to-end picture they represent and what major QoS delivery issues they see in that space. These mini-presentations will be followed by questions from the audience.

Issues and challenges raised during this Tuesday Evening panel will act as focal points for the Wednesday sessions.

Look Who's on the Panel

Wednesday, July 24

Full Day Open Session (Members and Non-Members)

"Mapping Service Level Assurances Across Boundaries"

Objectives of this Project and this Session are:

To move toward a more complete understanding of the operational requirements driving QoS demands across traditional enterprise boundaries and to arrive at ways of working together with other consortia, vendors and customers to respond to those requirements with effective QoS standards and assurances that work across boundaries.

9:00 - 10:30

Presenters:

Jean Hammond, Chair, Quality of Service Task Force

This session will offer a problem statement with context setting using some end-to-end component models from the QoS Task Force to provide a common base of understanding for discussion during the rest of the day. This session will provide some reflection points on the Tuesday evening Panel, the Enterprise focused Service Level Agreement Survey conducted jointly with The QoS Task Force and Sage Research and on what we need to consider in mapping Service Level Agreements and QoS across all domains.

10:30 - 11:00 Break
11:00 - 12:30

This session will offer a roundtable vendor discussion in which each vendor (target number is 8 vendors) will spend ten minutes talking about where in the end-to-end framework their product fits and how it addresses QoS. We are targeting vendors with products addressing QoS in the following areas: Routers and Edge Devices, Monitoring Devices or Monitoring Software, Service Provider Infrastructure, and Data Storage.

Vendors Presenting and Participating in the Round Table Discussions:

  • Tom Bishop, Chief Technology Officer, VIEO
    The explosive growth of multi-tiered web-based business applications is straining the IT organization's ability to manage Application Quality of Service (AQoS) to meet business objectives. Conventional systems management products focus only on configuring and monitoring enterprise computing resources. These tools cannot truly manage (measure, analyze, and affect) the elements of an application environment. VIEO's Adaptive Application Infrastructure Management (AAIM) solution is a next-generation systems management product designed to manage Application Quality of Service (AQoS) in order to ensure that business objectives are achieved. VIEO's AAIM solution ensures business-critical application certainty by empowering organizations to cost-effectively measure, analyze, and affect application-dedicated resources as a single computer. This solution leverages VIEO's InfiniBand(tm) fabric-enabling products to provide unprecedented insight into the entire application environment, as well as the ability to dynamically affect IT resources based on application demands and business priorities.

  • David Black, Senior Technologist, EMC Corporation
    David Black will discuss Storage aspects Quality of Service including the roles of storage systems and infrastructure as both providers and consumers of quality of service. The effects of storage on where the ends are in providing end to end QoS and examples of storage QoS mechanisms will also be addressed.

  • Steve Blumenthal, Senior VP & CTO, Genuity
    Genuity, is one of the country's largest web hosting, advanced Internet, and security service providers in the world. Steve will discuss the types of services that Genuity has to offer and how they address Quality of Service. Genuity was responsible for the construction of the first 75 points of presence (POPs) across the U.S. and currently has close to 300 service delivery points in the US and 25 overseas.
  • Cam Cullen, Director of Product Management, Quarry Technologies
    Quarry Technologies' products sit at the edge of the Service Provider network and are focused on delivering QoS to the applications that their customers want treated with priority. Quarry's iQ-series switches accomplish this through intelligent classification, DiffServ marking, traffic policing, and advanced queuing to ensure these applications are sent through the service providers network properly. The issues we see are ensuring that the Service Provider has a backbone capable of delivering QoS.

  • Dr. Neil Davies, Chief Scientist, U4EA Group
    U4EA has developed platform- and protocol-independent technology that delivers consistent and predictable QoS. We call this Guarantee of Service or GoS™. It is the only technology currently available that can give users a confident prediction of the quality of service that they can expect under a given configuration. The user can specify differential treatment for each stream of data, according to its individual needs; the GoS configuration software then predicts the maximum levels of loss and delay that will result. Because GoS is based on a rigorous mathematical model, these predictions take the form of strong statistical guarantees of service. This solution has immediate benefits for converged networks by delivering control over major points of contention, while providing a framework for integration for creating and managing end-to-end QoS delivery.

  • Bill Kish, CTO, Coyote Point Systems, Inc.
    Coyote Point Systems builds Internet Traffic Management solutions that improve QOS by increasing the scalability, availability and manageability of server resources. Our products are installed In the Service Provider Infrastructure, typically between the physical servers and public network and provide the following services: Geographic targeting: Providing appropriate content to users, based on their actual geographic location and "last mile" bandwidth. Geographic Load Balancing: Directing users to server resources based on network proximity and availability. Server Load Balancing: Joining clusters of individual servers into scalable and highly available "super servers." QOS is improved by optimizing network latency between client and server, delivering tailored content and insuring optimal server resource usage.

  • Kimberly Odom, Director of Product Management, Covad Wholesale
    Covad Communications is the leading national broadband service provider of high-speed Internet and network access utilizing Digital Subscriber Line (DSL) technology. Covad provides a variety of affordable, broadband, last-mile solutions to telecommunications carriers and ISPs, as well as directly to end-users. When DSL technology began wide-spread introduction in the late 1990s, it was touted as a "poor man's T1 solution", and typically lacked any customer-facing QoS parameters or SLAs. As DSL technology matured, Covad has been the key driver in changing the mind-set with respect to service reliability by introducing comprehensive SLAs with the ultimate end user of the technology in mind. The performance of both our key suppliers (e.g. RBOC), and the reselling service providers offer the biggest opportunity for continuous improvement.

  • Dan O'Farrell, VP of Product Marketing at Peribit Networks
    Peribit networks offers network infrastructure technology that instantly increases WAN bandwidth capacity. Our products are situated on LANs between the edge router and the LAN switch, and operate on IP packets destined to traverse the wide area. We see ourselves as directly addressing the primary reason that QoS exists -- limited WAN bandwidth. While essentially generating new bandwidth out of existing network infrastructure, our products can also honor existing QoS characteristics already set in the network, and/or prioritize traffic by application.

  • Raju Rajan, CTO Ipsum Networks
    Ipsum Networks develops solutions that enhances the stability and availability of IP networks. Our products provide visibility into network dynamics, allowing operators to pin-point problem areas in the network. A big piece of QoS is understanding why an application is performing poorly -- is it because of a long path, or resource unavailability on a link, or frequent path changes? Ipsum's solutions quickly determine the set of links and routers that a particular application is using (this is the hard part) and then assess which component in this set is the problem.

  • Vladimir Sukonnic, VP Technology
    Sitara Networks delivers and QoS solution to enterprise networks. It deploys its equipment at the edges of the corporate WAN. The solution monitors the networks, manages mission critical traffic and reports on the policies deployed through its management station.

  • Leon K. Woo, Vice President & CTO, Tenor Networks, Inc.
    Tenor Networks offers a platform that enables service providers with the ability to deliver guaranteed service levels across a packet-based network. Located in the metro core network, Tenor’s flagship product, the TN250G, delivers new services and enables interworking with existing data services such as Frame Relay and ATM. These new metro Ethernet-based data services such as virtual private LAN services, voice-over-IP services, and high speed internet access require high capacity Gigabit Ethernet aggregation with deterministic QoS levels for service differentiation. Located in the WAN core, the TN250G performs bandwidth management using deterministic QoS for converging and migrating a diverse set of new and legacy carrier services over critical transport resources. In addition to new service deployment, the TN250G significantly increases the overall utilization and availability of the service provider's infrastructure for improved return on assets.

12:30 - 2:00 Lunch
2:00 - 3:30

The third session will provide break-out sessions with small groups to discuss what really needs to be done to: 1) Map the delivery of QoS to customer’s operational requirements 2) Specify, measure, and propagate QoS throughout multiple domains, and 3) Work together with customers, vendors, and consortia to provide the right standards, monitoring capability, and assurances needed to give customers the level of QoS they need to meet their enterprise requirements.

3:30 - 4:00 Break
4:00 - 5:30

Presenters:
Sally Long, Director of The Quality of Service Task Force

The fourth session will provide an overview of the QoS Task Force Vision, Road Map and Next Steps. The goal is to encourage all customers, vendors and consortia interested in that same vision to work together with us to provide end-to-end Quality of Service guarantees for business managers and enterprise customers.

Wednesday Evening - Harbor Dinner Cruise

Thursday July 25

(Members and Invited Participants Only )

8:30 - 10:30
Joint Session - QoS Task Force, Enterprise Management Forums

Presenters:
Jon Saperia, President, JDS Consulting Inc., Major contributor to SLA White Paper , Survey, Handbook
Andrea Westerinen, Senior Architect and Manager of Information Modeling at Cisco Systems

This is an ongoing QoS Task Force Project that is investigating: QoS requirements and goals for Service Level Agreements (SLA), Measurement requirements for SLAs, and Application Traffic Marking, all at the Enterprise Level. The objective of this session is to:

  • Leave participants with a better understanding of the problem space and the concept of SLA's in the enterprise.
  • Invite representatives from the DMTF Policy WG to both get their input on our SLA work thus far, and to see where we can work more closely in the future on that work.
  • Present current deliverables (see below): SLA Survey Results, SLA White Paper, TMF Joint Initiative for review and interactive discussion on next steps.

SLA Survey, created by the QoS Task Force, will be distributed via the web, and results evaluated and used to: enhance the SLA White Paper and contribute to the development of volume 4 of the TMF's SLA Handbook.

SLA White Paper, to include: the requirements and goals for Service Level Agreements at the enterprise level, the identification of traffic associated with a specific instance of a service , the requirements for marking traffic for service level agreements and the requirements for measuring service delivery.

Volume 4 of the TeleManagement Forum's SLA Handbook. This is a joint initiative with the TM Forum. The QoS Task Force will write volume 4, which will focus on SLA requirements as driven by Enterprise Application requirements.

10:30 - 11:00 Break
11:00 - 3:30
Joint Session - QoS and Real-Time and Embedded Systems Forums

Objectives of this project are to: Arrive at standards or guidelines for integrated QoS that account for Real-Time Requirements with particular attention to:

  • Dependable Timeliness - indicative of real-time application requirements
  • QoS/Real-Time application patterns in various programming enclaves (e.g. procedural, database, parallel, and potentially safety critical)
  • Real-Time metrics for Integrated QoS

The expected outcome of this session is to: come away with a better understanding of customer's Real-Time / QoS requirements and how they relate to the various programming enclaves, capture and validate requirements with participating customers and vendors, and to use the requirements as a basis for defining a QoS-Real-Time Challenge to vendors.

The challenge is expected to be to vendors who are currently addressing the Real-Time / QoS problem in one or more of the various programming enclaves. Through the challenge, customers and vendors will identify the gaps between what customers require in the QoS/Real-Time space and what vendors are supplying. These gaps will lead to guidelines and standards where appropriate.

Presenters

Dock Allen, Mitre Corporation, Chair of the QoS-Real-Time Requirements Project Group

Robert Allen, Associate Technical Fellow, The Boeing Company

Presentation Perspective: The overriding requirement of real-time systems is predictability. For distributed real-time systems, this includes inter-processor communication. Historically, the requirements of predictable communication have largely been addressed by overbuilding communication networks to ensure that capacity far exceeds worst-case requirements. However, for future system-of-systems concepts being proposed, "throwing bandwidth" at the problem is not a viable solution. This presentation poses the question of how do we build large scale networks to support real-time systems and it explores possible approaches to network management and information logistics.

Tom Bishop, Chief Technology Officer, VIEO
The convergence of wireless communications and the web present IT organizations with unprecedented challenges in managing quality of service for real-time, web-based applications. Conventional systems management products focus primarily on monitoring these systems and reporting when service objectives are not being met; some even attempt to suggest where the problems may lie. VIEO's Adaptive Application Infrastructure Management (AAIM) solution ensures business- critical application quality-of-service certainty by measuring, analyzing, and affecting these application-dedicated resources in real time. This solution leverages VIEO's InfiniBand(tm) fabric-enabling products to provide unprecedented insight into the entire application environment, as well as the ability to dynamically (in real time) affect IT resources based on instantaneous application demands and business priorities.

Robert Kindel, Ph.D., Department Head of Field Support at Real-Time Innovations, Inc.

Presentation Perspective: Real-Time Inovations, Inc. is a leading provider of software tools, platforms, networking services and professional services for control systems and real-time embedded applications. Real-time distributed systems demand low-latency and determinism from the network and inter-process communications layers in order to provide reliable long-term operation. This talk will explain how the Publish-Subscribe data transaction paradigm can be used to achieve fast, predictable and robust performance. I will also discuss some of the QoS trade-offs that must be made in real-time systems.

Tom Wheeler, Senior Principal Engineer and Associate Section Leader for Real-Time and Distributed Computing at the MITRE Corporation

Presentation Perspective: QoS-Driven Adaptive Airborne Tracking - this talk will discuss results from a US Air Force sponsored Advanced Technology Demonstration worked by MITRE, The Open Group Research Institute, and the Air Force Research Laboratory. Topics to be covered include key technologies employed, analysis of a dynamic environment, and QoS-aware design of a prototype airborne tracking application.

4:00 - 5:30
Joint Session - QoS and Architecture Forums.

Presenters:
Chris Greenslade and John Spencer, Chair and Director of The Open Group Architecture Forum
Jean Hammond and Sally Long, Chair and Director of The Open Group QoS Task Force

The Task Force has described the End-to-End concept via their "Component Model", depicting, at a high level, QoS within and across three major domains: the Enterprise - The Wide Area Networks, and the Remote Services.

The Open Group's Architecture Framework (TOGAF) is an open architectural model that could be used to refine and represent the end-to-end concept in a way that allows more depth and flexibility in the model.

In addition the QoS Task Force has collected a significant amount of information from the industry on existing QoS standards. The Task Force would like to work with the Architecture Forum to submit those to The Open Group's Standards Information Base (SIB) a repository of industry standards associated with the delivery of various technology services and organized in a manner that compliments the TOGAF model.

This kick-off session in Boston will run for 1.5 hours.

The session will start with a 45 minute overview of: TOGAF, the QoS Task Force End-to-End Component Model, and the Standards Information Base.

The session will continue with 45 minutes of Discussion on the objectives, the possibilities, the constraints, and the next steps for an ongoing Joint Project.

Speaker Biographies

In alphabetical order

Dock Allen, Principal Software Systems Engineer at the MITRE Corporation

Dock is also Chairs the Object Management Group Task Force on Real-time, Embedded, and Specialized Systems. Dock has over 35 years experience as a software technologist, including 20+ years working with real-time systems. She chairs a successful international committee for real-time standards in the Object Management Group, and manages a research project that is working with advanced architecture concepts for web service environments.

Robert Allen, Associate Technical Fellow, The Boeing Company
Robert Allen is an Associate Technical Fellow for the Boeing Company. He has over 17 years of experience designing and developing embedded real-time systems. Robert has worked on, supported, or lead software teams working on Boeing fighters, bombers, and commercial aircraft. Robert is currently a member of the Boeing Phantom Works Software Technology organization, which is chartered with providing enabling technologies to the Boeing software community.

Tom Bishop, Chief Technology Officer, VIEO

Tom Bishop is the Chief Technology Officer for VIEO, a leader in Adaptive Application Infrastructure Management. A respected technology innovator, Bishop has more than 24 years of technology industry experience, including over a decade in senior executive positions. Bishop holds 9 patents in the areas of fault tolerant computing, distributed computing, and multi-processing. Some of his most notable accomplishments include spearheading the design and development of Tivoli's award winning Tivoli Management Agent technology and leading the formation of the initial group (at Tivoli, with Microsoft and Intel) that led to the development of the initial CIM specification. He was also responsible for forming the initial combined OSF/Unix Int'l group that led to the development of the POSIX p-threads specification.

Before joining VIEO, Bishop served as President of 2nd Wave, Inc., a provider of IT decision-support solutions. Prior to 2nd Wave, Bishop was the Chief Technology Officer and a General Manager at Tivoli Systems, where his responsibilities included defining technical and research direction, leading standards activities, and establishing the partner program. During his tenure with Tivoli, the company grew from revenues of $25 million to approximately $1.6 billion in 1998. Before joining Tivoli, Bishop held senior technology positions at Bell Labs where he worked with the group that developed the initial implementation of Tuxedo, a product that he named. Bishop has also held key leadership positions at UNIX International, Tandem Computers and Locus Computing Corporation. Bishop is a published author and keynote presenter.

David Black, Senior Technologist, EMC Corporation
David L. Black, Ph.D. is a Senior Technologist at EMC Corporation, a member of the SNIA (Storage Network Industry Association) Technical Council and one of the chairs of the IETF (Internet Engineering Task Force) IP Storage (ips) Working Group. In the latter role, he oversees standardization of block storage over IP protocols (e.g., iSCSI, FCIP, iFCP). He is a co-author of IETF RFCs (Request for Comments) on Differentiated Services (network QoS) and TCP Explicit Congestion Notification (ECN), and is one of the principal authors of the SNIA Shared Storage Model. At EMC he helps formulate corporate technology and product strategy and serves as a consulting engineer to product groups across the company. Prior to EMC, Dr. Black performed operating systems research and development at the Research Institute of the Open Software Foundation (OSF), later part of The Open Group. Dr. Black holds an M.S. and Ph.D. in Computer Science from Carnegie Mellon University along with an M.A. in Mathematics from the University of Pennsylvania, and has over 10 years of experience in operating systems design and implementation. He is a member of the ACM, and the IEEE Computer Society.

Steve Blumenthal, Senior VP & CTO, Genuity
Steve Blumenthal is currently the Senior Vice President and Chief Technology Officer for Genuity (formerly GTE Internetworking and BBN) where he is responsible for setting the technical direction for the company and helping with the formation of strategy and business development. Following BBN's acquisition by GTE in 1997, he led the design and construction of GTE's Global Network Infrastructure (GNI), a worldwide fiber optic network supporting advanced Internet, web hosting, and security services. In 1999, his group completed lighting up over 17,700 miles of dark fiber and the construction of the first 75 points of presence (POPs) across the US. Genuity currently has about 300 service delivery points in the US and 25 overseas. Mr. Blumenthal has been responsible for the development and engineering for Genuity's Internet service offerings.

Cam Cullen, Director of Product Management , Quarry Technologies
Responsible for product definition, life cycle management, and profitability of Quarry's iQ family of advanced IP Service Switches, Mr. Cullen previously worked for 3Com Corporation, where he working in positions of increasing responsibility in Sales, Marketing, and Business Development. Before 3Com, he was a member of the US Air Force and worked at the National Security Agency and the Air Force Information Warfare Center. While at NSA, Cullen led the effort to define the requirements for the first high-speed ATM and IP encryption device for use in government networks, the TACLANE KG-175. Cullen holds a BSEE from the University of Alabama.

Dr. Neil Davies, Chief Scientist, Software at U4EA PLC

Dr. Davies is Chief Scientist, Software at U4EA PLC, the developer of predicable Quality of Service technology, based in Bristol, England.

From 1996 until June 2000, Dr Davies was Research Fellow and Principal Consultant with the Partnership in Advanced Computing Technology (PACT), which is based at the Science Research Foundation in the UK. Additionally, from 1988 until June 2000, he was a member of the Department of Computer Science at the University of Bristol, where he lectured at final year and postgraduate level. In 1998 he was a founder and Principal Technical Manager of the Bristol Creative Technology Network, an initiative to introduce leading edge switching and communications technology into the practice of the UK media industry. Dr Davies has published a number of papers on topics such as "End-to-End Management of Mixed Applications Across Networks" and "Large Valency Serial Wormhole Routing Networks as a Scalable Multimedia Switching Infrastructure".

Robert Kindel, Ph.D., Department Head of Field Support, Real-Time Innovations, Inc

Dr. Kindel has experience designing fault-tolerant distributed real-time systems for medical robots, UGVs, telephone switching equipment and industrial robots. Much of his recent work has been focused on developing technologies to make real-time communications easier to configure and debug during system integration. Before working at Real-Time Innovations, Dr. Kindel obtained an M.S. and Ph.D. in Aero/Astro Engineering from Stanford University where he developed an autonomous space robot in the Aerospace Robotics Lab.

Bill Kish, CTO, Coyote Point Systems, Inc.

Bill Kish is CTO at Coyote Point Systems, Inc. where he leads the Architecture and development teams for Coyote Point's traffic management appliance division. Prior to founding Coyote Point, Kish conducted research for companies including IBM, Open Software Foundation and Data General in the areas of distributed systems and large-scale Internet architectures. He holds an M.S. in Computer Science from Columbia University and holds several patents in operating systems and distributed systems technologies.

Kimberly Odom, Director of Product Management, Covad Wholesale

Kimberly Odom is responsible for the development and life-cycle management of Covad’s wholesale broadband services portfolio. A 12-year telecommunications veteran, Ms. Odom has extensive experience in the local, Internet, and broadband telecommunications sectors and joined Covad in December of 1999 to lead the development of the company’s IP services. Prior to joining Covad, she spent three and a half years with GTE Internetworking (cka Genuity) where she held a series of Product and Sales Management positions. Ms. Odom also spent several years working in various Product Management and Software Engineering positions with GTE (cka Verizon). Ms. Odom received a Masters of Business Administration from the University of Texas at Dallas, and a Bachelor of Science in Computer Science from the University of North Texas.

Dan O'Farrell, VP of Product Marketing at Peribit Networks

Dan is a 19-year data networking veteran.  His background includes development roles at IBM and Tymnet Inc. on some of the world's first and largest packet-switched WANs.  Dan has had various networking, pre-sales, and product management roles at H-P and NET, with senior marketing management experience at interWAVE Communications, Sun Microsystems, Inktomi, and now Peribit.  His product and marketing background covers a wide array of networking technologies, including X.25, frame-relay, ATM, TCP-IP, digital wireless, and edge proxy caching and content delivery.  Dan has been Peribit's VP or Product Marketing since January of 2001.  Dan  holds a B.S. degree in Computer Science from the State University of New York at Plattsburgh.

Raju Rajan, Cheif Technology Officer, Ipsum Networks
Raju is a leading expert on policy based network management. He spent several years at both AT&T and IBM leading design and development on COPS and policy standardization efforts. Raju received his Ph.D from University of Wisconsin. He is currently co-founder and CTO of Ipsum Networks, a network management software startup.

Jon Saperia, President, JDS Consulting Inc.

After a number of years working for a range of small to large public corporations, Jon Saperia formed JDS Consulting, Inc. He has extensive experience in computer and network systems development and deployment with an emphasis on standards-based network management technology. For the past 10 years he has actively worked in the Internet Engineering Task Force as a contributor, author, and working group chair in many areas related to SNMP based management. He has created management software product direction for systems and applications and led architecture, design and development efforts of award winning management software efforts.

Jon Saperia has been involved in many aspects of the development and deployment of SNMP and other standards-based management technology. He has performed these roles at a wide variety of organizations including ISPs, network technology startups, and application development organizations.

Vladimir Sukonnik, Vice President of Technology, Sitara Networks

Sukonnik brings 15 years of experience in computer networking to Sitara Networks.  He started his career at Digital Equipment Corp., where he was responsible for the development of various components of the TCP/IP protocol and its applications.  Vladimir left Digital Equipment as a Principal Software Engineer, to join Process Software Corporation, where he was responsible for development of the first commercially available Web server for Windows NT platform.  Following Process Software Corporation, Vladimir joined Open Market Inc, as a Director of Engineering, to manage development of the first e-commerce transaction processing system.  Vladimir joined Sitara Networks, Inc. in 1999 as the Vice President of Technology where he is responsible for advanced product architecture and strategic company initiatives.

Andrea Westerinen, Senior Architect and Manager of Information Modeling at Cisco Systems

Andrea Westerinen (andreaw@cisco.com) is a Senior Architect and Manager of Information Modeling at Cisco Systems. She has worked in the computer industry for more than 20 years, the last eight years principally in the areas of enterprise, system, network, storage and policy-based management. Andrea manages the technical activities of the Distributed Management Task Force (DMTF) as their Vice President of Technology, and is an active participant in the Internet Engineering Task Force (IETF) and TeleManagement Forum (TMF). She is an expert on the Common Information Model (CIM) object schemas published by the DMTF, and is the current chair of the CIM Network Working Group. Andrea has co-authored a book on CIM, as well as several IETF Internet-Drafts on policy. Before joining Cisco, Andrea was employed by Microsoft, Intel, IBM and NCR. She has a B.S. in Physics and Mathematics from Marquette University, and an M.S. in Computer Science from Nova University.

Tom Wheeler, Senior Principal Engineer and Associate Section Leader for Real-Time and Distributed Computing at the MITRE Corporation

Tom Wheeler has over 15 years experience working on distributed real-time systems such as PATRIOT and Crusader. Technical interests include executable software models and soft real-time systems. He is currently working on the U.S. Air Force’s Multi-Sensor Command and Control Aircraft (MC2A) project which strives to combine capabilities for air surveillance, ground surveillance, and mission planning and execution on an airborne platform.

Leon K. Woo, Vice President & CTO, Tenor Networks, Inc.
In founding Tenor Networks, Mr. Leon Woo brings a special balance of technology vision with entrepreneurial skills that reflect his more than 25 years of industry experience. Prior to founding Tenor, Mr. Woo was the vice president of research and development at 3Com’s switching division. The establishment of the 3Com switching division resulted from the acquisition of Synernetics in 1994, a company Mr. Woo co-founded. Synernetics was a pioneer and market leader in the Ethernet switching marketplace.

At Synernetics, he was vice president of research and development and was responsible for hardware and software development. Mr. Woo came to Synernetics from Apollo Computer where he was a director of engineering in the networking group. Mr. Woo has held similar positions with Aetna Telecommunications and Raytheon Corporation.

Mr. Woo holds SBEE and SMEE degrees from the Massachusetts Institute of Technology and has several published technical papers and patents to his credit.


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