Hans van den Bent is Senior Educational Consultant with the leading IT Service Management company Getronics PinkRoccade, and is one of the most internationally experienced IT Service Managers in Europe.

Hans holds the Management Certificate in IT Service Management, the highest level of certification in the ITIL program. Furthermore, he was one of the first in the world to receive the Practitioner Certificate in Release and Control. Hans holds a university teaching degree, and recently, he was also TOGAF8 certified.

With more than 19 years experience in IT across a variety of industries, Hans has a wealth of knowledge about and experience with IT processes, management of change, IT maturity, ISO quality management, EDP auditing and ITIL best practices and education.

Hans has a wealth of international experience. His consultancy and training projects took place on several continents and in different cultures and languages; Hans has trained in English, German and Dutch, and works regularly with interpreters for other languages.

Apart from his home base the Netherlands, his work took him to Russia, the Czech republic, Belgium, France, Denmark, England, Germany, Switzerland, Turkey, USA, Canada and Singapore. In a few of these regions Hans was the first to introduce ITIL training.

Hans has been, and is involved with various initiatives to build a European partner network for ITIL education and consultancy. These activities have included introducing and delivering ITIL Service Management courses in Turkey, Belgium, Denmark and Germany, helping partners to obtain EXIN accreditations. He has also helped to introduce ITIL and MOF to the Russian market. Hans trained many of Russia’s CIOs in ITIL Service Management.
Hans has participated in the development of the Microsoft Operations Framework as textbook author and reviewer, as a training course reviewer and, as a MOF master trainer, has trained new MOF trainers,
including from Microsoft, academic institutes  and competitors, in several countries.

A lot of his experience has found it’s way into books and articles. Hans has co-authored, edited or reviewed the following books:

1. OGC Service Support,  ISBN 0113300158  (co authored with an acclaimed international group of ITIL experts)
2. ITIL compact series volume 1: Ondersteuning van IT diensten, published by Ten Hagen Stam 2000; ISBN 9044001450 (Dutch pocket summary of Service Support)
3. OGC the Business perspective, ISBN 0113308949  and ISBN 0113309694
4. Van Haren publishing, MOF pocket guide, English edition: ISBN9077212108
5. ITIL Release and Control, ISBN 9087530226
6. Van Haren publishing, English language BiSL publication, ISBN(13) 9789087530426
7. Van Haren publishing, TOGAF 8 Management Guide, ISBN(13) 9789087530808
8. Forthcoming 2008: Van Haren publishing, TOGAF 9 pocket guide

Since 2004, Hans was also a frequent key note speaker at Russian CIO conferences and round tables and was involved with a boost program for ITIL implementation for a major Russian Capital investment bank. At present Hans is working on several projects in relation to TOGAF in conjunction with The Open Group.

Presentation

TOGAF9 Certification - Overview

Part 1: As Vice Chair of the CSC, Hans will present an overview of the new certification program for TOGAF 9, and, because of his involvement, will try to answer any question that may come up from customers or providers.

Part 2: As Senior Educational Consultant and trainer for Getronics Consulting, Hans will explain “how Benjamin Bloom’s learning taxonomy underpins the new certification program for TOGAF 9”

• Introduction
• How we learn
• Bloom’s Theory
• Revisiting the certification program
• Q&A

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