Chris Armstrong, President of Armstrong Process Group, Inc., is an internationally recognized thought leader and expert in iterative software development, object-oriented analysis and design, architecture, the Unified Modeling Language, use case driven requirements, and process improvement.

Over the past twenty years, Chris has worked to bring modern software engineering best practices to practical application at many different private companies and government organizations all over the world. He has worked in many different industries including financial services, manufacturing, retail, healthcare, education, publishing, real estate, medical, and social services.

Chris has spoken at over 30 conferences over the last seven years including OMG workshops, The Open Group IT Architecture Practitioner Conference, Software Development Expo, Rational User Conference, and UML World. Chris has written a number of articles for various publications including Cutter IT Journal, Enterprise Development, and Rational Developer Network.

Chris is the technical representative for APG at the Object Management Group (OMG) and contributes to the UML 2.0 specification and the Software Process Engineering Metamodel (SPEM) 2.0 specification. Chris is also the APG representative to The Open Group Architecture Forum and co-chairs the TOGAF/MDA process modeling effort. Chris also represents APG at the Eclipse Process Framework (EPF) project.

Presentation
Social Services and Enterprise Architecture

Government social services organizations face special challenges in serving their diverse constituencies who need integrated unemployment benefits, medical and mental health benefits, family counseling, job training, child protection services, and subsidized food programs. These services need to be delivered in a timely fashion as to not jeopardize the welfare of families, while preserving privacy concerns, statutory oversight and inter-agency data sharing. Many of these organizations are consolidating and virtualizing their resources and are moving towards allowing their customers (families in need of assistance) a higher level of self-service via the Internet. Many of these organizations are also faced with imminent high levels of attrition because of an aging work force, which is motivating them to try to capture valuable organizational knowledge about business policies and processes. The speaker will discuss these topics and how enterprise architecture process, models, and tools can enable social services organizations to continually adapt to changes in their customer needs and legislative mandates.

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