At Serono International, Serge Thorn is in charge of IT Research and Innovation (a function which consist of motivating, encouraging creativity, and innovation in the IT Units), with a mission to help to deploy an Enterprise Architecture, taking into account the company IT Governance Framework.

He was previously in charge of the reorganization of the IT Department, implementing Service Management based on ITIL Best Practices and deploying new processes such as Change, Configuration, and Release Management, and was responsible for the Disaster Recovery Plan and for the System Management team.

Prior to this, he was responsible of the Architecture team in an international bank, having a wide experience in the deployment and management of information systems in Private Banking, and also in IT architectures domains such as the Internet, dealing rooms, inter-banking networks, and Middle and Back-office.

Serge Thorn is also the Chairman of the itSMF (IT Service Management forum) Swiss chapter.

Presentation
Enterprise Architecture and Service Management

Is IT Service Management an emerging component of Enterprise Architecture?

There is a high level of correlation between success at Enterprise Architecture and commitment to ITIL. ITIL is a standardized approach and series of documents that are used to aid the implementation of a framework for IT Service Management. This customizable framework defines how ITSM is applied within an organization, covering processes such as service desk management, incident management, problem management, configuration management, change management, and release management among others.

Enterprise architecture consists of the vision, principles, standards and processes that guide the purchase, design and deployment of technology within an enterprise. It describes the interrelationships between business processes, information, applications and underlying infrastructure for that enterprise. Processes such as availability management, change management or release management are just business processes that are particular to IT. So we can think of IT service management as another use case or usage scenario for Enterprise Architecture.

This session will cover Serono's roadmap and reflections in these two domains.

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