David is currently Head of Innovation at the UK Government Department for Work and Pensions (DWP), responsible for finding innovative solutions to business problems. Prior to joining the DWP, David was global lead enterprise architect for client facing initiatives in IBM Global Services internal Business Transformation function. His professional areas of expertise are model driven architecture,  and the usage of rapid prototyping and development to raise customer expectations of IT in large organisations. David holds an MA from Cambridge University, and is a member of the British Computer Society (MBCS CITP).
 
David currently lives in Cheshire, England, but has spent much of his working career in Belgium, Denmark, and Japan.
 
As a recent entrant to the world of fatherhood, much of his 'spare' time is now occupied with snatching opportunities to sleep.
 

Presentation

Enterprise Architecture and the revolution: Putting customers at the heart of UK Government Services
Historically government services have been built around products not the customers using the services.  There is a revolution and customers are now at the heart of the services.  To enable this the UK Government has embraced Enterprise Architecture to help in this journey.  This keynote highlights how the UK Government Department for Work and Pensions has used Enterprise Architecture and TOGAF to provide a step change in the services it provides to its customers that are effective, efficient, agile and value for money

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