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![Richard Hawkins Richard Hawkins](/events/q306/hawkins.jpg)
Richard Hawkins
is Senior Consultant at Pepperweed Consulting, USA.
Richard
has over 25 years in corporate technology. He has been
an operator, programmer, systems analyst, systems architect,
process architect, teacher and consultant. He has work
experience in banking, education, insurance, travel, utilities
and manufacturing.
For most of the last 10 years, he has worked in outsourcing
solutions and management. This brought endless opportunities
for focus on solid Service Management practices. Since joining
Pepperweed in early 2005, Richard has focused on implementing
Service Management for one of the largest IT departments
in the United States.
Richard holds a doctorate in Computer Science and considers
himself a student of Service Management, Enterprise Architecture,
and Chaos.
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