Richard Leibbrandt, Director, Tickbox Technologies (Pty) Ltd
Richard Leibbrandt is one of the leading retail IT experts in South Africa. He has been part of the IT Management team of a leading South African retailer for 35 years. His creativity and passion to keep him on the technology forefront and have resulted in his forming an initiative that brings world-class benchmarking into Africa via the American Productivity and Quality Center.
Presentation
Business process agility and benchmarking
When a business engages in a business process management initiative, it usually stems from the necessity to better manage and improve business processes. This presentation looks at the American Productivity and Quality Center (APQC) Open Standards Benchmarking Collaborative (OSBC) as an international benchmark clearing house as well as its position in Africa.
Richard Leibbrandt is one of the leading retail IT experts in South Africa. He has been part of the IT Management team of a leading South African retailer for 35 years. His creativity and passion to keep him on the technology forefront and have resulted in his forming an initiative that brings world-class benchmarking into Africa via the American Productivity and Quality Center. 
