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Enterprise QoS & SLAs

You are here: Quality of Service > Work Area: Application Manageability and Quality of Service

Interactive work area

Separate Work Area or Part of the QoS Task Force Work Package

This Work Area has the primary objective of: Mapping Enterprise QoS Requirements to Service Level Agreements (SLA) Across Boundaries. The group is investigating customer requirements for enterprise QoS and the mapping of those requirements to measurements within SLAs.

Some of the Major Projects underway in this Work Area

SLA Survey

Joint Research Project with The Open Group Task Force and Sage Research - conducted in July, 2002. Results have been tabulated and will be used to enhance the SLA White Paper and contribute to the development of Volume 4 of the TMF's SLA Handbook. See below. The members are currently evaluating whether to extend the Research Project to the European Market and/or to drill down further into particular areas of the current survey.

SLA White Paper

First Draft of the White Paper was distributed at the Boston Conference in July, much of the first draft included significant findings of the Survey work and the final draft is to include: the requirements and goals for Service Level Agreements at the enterprise level, the identification of traffic associated with a specific instance of a service , the requirements for marking traffic for service level agreements and the requirements for measuring service delivery.

Assessment of Available Technology

To a large extend the requirements that are identified in the White Paper for identification marking and measurement will be mapped to available technologies given the realities of current data networks. Holes in the technologies are likely. These deficiencies will be identified as areas for further work by vendors in support of service level agreements in enterprises using open standards.

SLA Business Scenario

This project will utilize a business tool (The Business Scenario) authored by The Open Group and utilized in many of The Open Group forums to identify the areas within a Customer's Operational Scenario, which are most in need of technical standards or best practices. This group will use this tool to analyze what operational areas within the Enterprise would most benefit from standards and best practices associated with Service Level Agreements. This project is a collaborative effort between The Enterprise Management Forum, The Architecture Forum, and The QoS Task Force Forum.

Volume 4 of the TeleManagement Forum's SLA Handbook.

This is a joint initiative with the TM Forum. The QoS Task Force will write volume 4, which will focus on SLA requirements as driven by Enterprise Application requirements. Both the SLA Survey, The White Paper, and The Business Scenario will feed into this effort.

In addition to the projects listed above, each of the other QoS Work Areas, which can be subscribed to separately or as part of the total QoS Work Package, also support the Quality of Service Strategy as defined here.

For more information on the separate work areas, please use these links:

• Quality of Service Strategy & Standardization

• Enterprise QoS & SLAs

• Real-Time & QoS Requirements

• Application Manageability & QoS