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EXAMPLES |
The following examples are taken from the Diagnostic Guidebook.
Example 1
| Objective: | Reduce the number of complaints from procured systems |
| Best Practices: | Control requirements Pay suppliers only upon delivery Have operational staff participate in procurement process Select team members based on skill profiles Document procurement milestones Use third parties to support decision-making Include training requirements in procurement plan Require demonstrations and proof of performance Establish a key supplier list Use open systems standards |
Example 2
| Objective: | Improve team cooperation |
| Best Practices: | Establish procedures
to control requirements Establish formal contract change procedures Use a scoring system for supplier selection Put in place a problem tracking system Reward identification of risk Identify training requirements for procurement team Schedule periodic review with suppliers Establish multiple levels of supplier communication |
Example 3
| Objective: | Reduce systems costs |
| Best Practices: | Establish modelling of
user needs Establish a single authority for supplier acceptance Put in place contract change management procedures Have operational staff participate on procurement teams Utilize external consultants to evaluate supplier solutions Procurement process includes risk management activities Utilize stepwise introduction of new systems Identify system management resources in plan |
Example 4
| Objective: | Reduce total effort required for procurements |
| Best Practices: | Establish procurement
program goals Put in place regular contacts with strategic suppliers Establish procedures to control requirements Analyze procurement failures Document issue resolutions with suppliers Plan evaluations of supplier deliverables Require detailed tests plan from suppliers |