QoS Task Force Agenda
- Cannes, France - October, 2002
- including joint sessions with the Enterprise Management,
and Real-Time and Embedded Systems Forums
Tuesday Afternoon - October 15th
Half Day Open Session (Members and Non-Members)
2:00 - 3:30 "Mapping Customer Requirements to Service Level
Agreements Within The Enterprise and Across Its Boundaries"
Objectives of this Project and this Session:
This session focuses on the customer demand for guaranteed
Quality of Service Levels as reflected by the Enterprise SLA research
conducted jointly by The Open Group’s QoS Task Force & Sage Research.
The research results are very impressive and are not yet publicly available.
There is a second round of research planned for both the European and
US markets within the next Quarter. This session will share some
of those results and explore with the participants other areas they would
like to see further coverage on in the next round of the Survey.
The Objective of this session is to allow customer and
vendors to:
-
Learn more about existing industry wide customer requirements
for Service Level Agreements and how the delivery of services map
to the requirements.
-
Provide feedback and discussion on what areas
within the existing survey you would like more in-depth information
on, and on what additional areas related to customer requirements
you would like to see added - for the next round of research.
Presenter and Moderator:
Jean Hammond, JPH Associates, Chair of The Open Group QoS
Task Force
Tues: 4:00 - 5:30 "Customers and Vendors - Planning
a Challenge to Deliver QoS for Real-Time Applications in Aggregate Systems"
Objectives of this Project and this Session:
The objective of this session is to introduce the Vendor Challenge
to the industry and the European Real-Time community and to solicit feedback
from the participants on how to make the challenge as effective and engaging
as it can be.
This session will outline the requirements and the scenarios
that have been put forward thus far by the "QoS Real-Time Requirements"
Project . This session will solicit feedback and discussion to refine
the requirements for the challenge and refine the options for scenarios.
The goal is to issue the challenge in Q2 of 2003.
The challenge will focus around guidelines for integrated
QoS that account for Real-Time Requirements with particular attention
to:
- Dependable Timeliness - indicative of real-time application requirements
- QoS/Real-Time application patterns in various programming enclaves
(e.g. procedural, database, parallel, and potentially safety critical)
- Real-Time metrics for Integrated QoS
- Aggregate Systems
The expected outcome of this session is:
-
Increased awareness of the challenge.
-
Increased participation - initially in the planning,
and ultimately in stepping up to the challenge, particularly from
the European arena.
-
Refined requirements for the challenge and a firmer
description of the scenario to be used in the challenge itself.
Presenter and Moderator:
Dock Allen,
Mitre Corporation, Chair of the QoS-Real-Time Requirements Project Group
Wednesday October 16th
9:00 - 10:00 "Plenary Session with Keynotte Address
from Kouji Ohboshi, Corporate Advisor (former Chairman of NTT DoCoMo Inc.)
10:00 - 12:30 Business Scenarios for Service Level Agreements
and Application Manageability
Joint session Open to QoS Task Force, Enterprise Management
and Architecture Forum Members and Invited Guests
"Business Scenarios for Service Level Agreements -
Driven by the Customer from the Enterprise and Across It's Boundaries"
Objectives of this Project and this Sessions:
The objective of this session is to further the work of the QoS Enterprise
SLA Work Group in the specific area of Business Scenarios. The group is
currently in the process of choosing a scenario to pursue in more depth
using a business tool (The Business Scenario) authored by The Open
Group and utilized in many of The Open Group forums, to identify the operational
areas within a scenario, which are most in need of technical standards
or best practices. This project is a collaborative effort between The
Enterprise Management Forum, The Architecture Forum, and The QoS Task
Force Forum.
The object for this meeting is to settle on, and enhance one or two scenarios
proposed by the group over the past Quarter, which have met the
following criteria and which will then be further developed through the
use of the business scenario development process.
Enterprise SLA Scenario Selection Criteria:
- The Scenario should be driven by customer requirements
- Initially the Scenario should represent the business environment(s)
at an architectural or operational level, with the objective of eventually
mapping to general services and technology infrastructure
- Stage 2 of the Scenario initiative, (maybe, maybe not the scenario
itself) should allow for modeling the scenario through to existing specific
standards and specific technology.
- The Scenario should take into account throughout, the issues of measurability
and verifiability.
- The Scenario should account for mapping policy to business processes,
and to the applications and the resources the business processes rely
on.
- The Scenario(s) we choose to pursue should represent ones that customers
resonate with, in terms of the economic impact to their operations and
their business processes for not being able to manage QoS effectively.
- A primary objective for the Scenario should be to use it as a tool
to a) attract prospective members specifically customer organizations
who resonate with this work to join and participate in getting their
requirements into the scenario 2) to promote the standards and solutions
that do address the customer requirements/pain-points identified in
the business scenario.
"QoS and Application Manageability"
The Objectives of this Project and this Session:
This is a new Work Area that is just being developed. The objective,
is for this work area and this session to address issues that pertain
to managing Policy and QoS Requirements as they relate to Business Processes
and Applications. This group is focused on how to identify operation critical
or business critical processes and how to map them to the applications
and the resources they depend on, so that policy associated with a
business process and its associated QoS requirements can be enforced and
the parameters can be monitored, measured and managed effectively through-out
all levels and resources in a business processes dependency chain. This
group will also be looking at ways of application marking as a way of
identifying a set of QoS characteristics associated with types of applications.
The goal of this session is to explore ways of approaching the problem
that will result at the first level in a generic, not technology specific
framework, but which can be used at another level to map to instances
of specific technologies.
The expected outcome of this session is:
A documented set of objectives and next steps in reaching those objectives.
12:30 - 2:00 Lunch
2:00 - 3:00 QoS Strategy and Standardization Session
The objectives of this Project and this Session:
The objective of the QoS Strategy and Standardization effort, is to arrive
at a standard approach to the propagation of customer-to-vendor and vendor-to-vendor
QoS requirements and measurements in a manner that is quantifiable, observable,
and interoperable, and realizes a process for end-to-end Quality of Service
assurance which is acceptable to vendors and customers alike.
The strategy is to determine what should be done to make existing QoS
standards, Service Level Agreements, and Policies more effective, and
where standards and policies do not exist, what should be done to create
them
The expected outcome of this Session:
The expected outcome is that participants will have a better understanding
of the goals and objectives of The QoS Task Force and that the Participants
will help define action items, milestones and issues in progressing each
of the major deliverables:
The major deliverables in this Project Area:
-
Relationship Building with Consortia to Map Information across Consortia
Boundaries
What really needs to happen and where we believe The Task Force can
make a difference is in working to construct a common language, if you
will, for mapping elements that are called one thing by one consortia,
customer or vendor, and something completely different by another. There
is not even a common language among standards bodies for QoS! We hope
to drive that commonality by helping to map existing stovepipe efforts
trough a common language or at least a common framework for understanding
the entire end-to-end QoS picture.
This objective of this Project is not only on building relationships
with consortia, but to engage in real projects and joint initiatives,
initiatives that map QoS standards, interoperability requirements, and
assurances across IT and consortia domains.
Some of the current Joint Initiatives we are working on are with: TeleManagement
Forum, DMTF, and OMG.
-
Standards Information Base (SIB)
The Open Group's Standards Information Base is a database of facts
and guidance about information systems standards. The standards to which
it refers come from many sources: from formal standards bodies such
as ISO, IEEE, IETF, to other consortia and user groups.
This project will add all QoS-related Industry Standards to The Open
Group's Standards Information Base so that it can be used as an important
tool in mapping information associated with multiple QoS consortia and
standards bodies.
-
End-to-End QoS White Paper
This effort will produce an End-to-End Quality of Service White Paper
that addresses the issues inherent in mapping QoS requirements and measurements
within the Enterprise and across all domains and the problems that must
be addressed if assurances and accountability for QoS in products and
services are to be deliverable.
-
Identify Capable Standards, Interoperable Solutions, and Provide
for the delivery of Certification Programs for QoS Products
Once The Task Force and the Industry reach a point where one or more
set of standards is recognized as being capable of propagating QoS requirements
and measurements across all domains and of enabling monitoring of those
measurements to take place the Task Force will work explore the possibilities
for certification.
3:00 - 3:30
Charles Richmond, President of IISC on Token Bucket Regulation over
a wide area VOIP
Token Bucket Regulation (TBR) has become a standard part of the open
source packages, Kame and AltQ, which are commonly used in QoS systems.
This presentation addresses scaling issues with VOIP occurring as both
the number of calls and the variance of network QoS increase across a
wide area distribution. The proposed solution is to add a second level
of TBR specifically tailored to streaming data and complementary to the
current TBR implementation. The 20 minute presentation will cover the
theory and the current state of development being done by James McGrath
and Charles Richmond. Although James can not be present, his contribution
is invaluable. James is in the graduate program at Brandeis and was previously
a key member of Charles' kernel development group at Sitara Networks.
3:30 - 4:00 Break
4:00 - 5:30 "QoS Task Force Planning Session "
This session will focus on planning activities for Task Force both generally
and for specific work areas. We will also focus on California and
what we would like to present at that conference in January
Biographies
Charles Richmond, President of Implemented Integrated Systems Corporation.
Charles is President of IISC, a startup concentrating on engineering
rescue and engineering standards assessments. His most recent prior position
was Manager of Kernel Development for the QoS company, Sitara Networks.
Prior to the above, Charles has held the position of V.P. of Eng. for
Infodata Inc., has been a Manager of Diagnostic Engineering for both Via
Systems and Hastech Inc. and has held engineering positions with IPL Systems
, Wang Laboratories, and Lexidata. As a consultant, Charles has developed
S/W for more than twenty different companies and a couple of government
agencies.
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