“Building your business”

• Case Study: Shell Telecom Bid Process

  • “a powerful tool that enhances global communications and has already saved us time and money. It is a serious yet intuitive piece of software”
  • Shell Telecom (JV C&W & Shell)

• Allowed:

  • Flexibility allowing faster reaction to customer/partner needs
  • consistent build of process using real user knowledge
  • Saved £1m in first yr –
    • documentation production & management; training; process design
  • IS09000 satisfied

• Also being used in Lloyds TSB

• Also in discussion with Police force as result of change in ‘Stop & Search’ policy