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QoS Task Force Agenda
- including joint sessions with Mobile and Enterprise Management
and Real-Time and Embedded Systems Forums
Note: Tuesday Evening: Member Dinner with Special Invitation
to All QoS Attendees
April 10th and 11th
Two Day - Open Session (Members and Non-Members)
The Quality of Service (QoS) Session at The Open Group Conference
in Paris. France is a 2-day (April 10th and 11th), open session. The two
days will offer joint sessions with the Enterprise Management, Mobile
Management, and Real-Time and Embedded Systems Forums. In addition there
will be presentations, feedback and discussion on Task Force Deliverables,
including a working session with members of the TeleManagement Forum's
SLA/QoS team as we work on Mapping Enterprise and Network Application
Requirements to the Service Provider domain.
Wednesday 10th April
Joint Session Wednesday Morning - QoS Task Force and Mobile Management
Forum
9:00 - 9:10
Overview of Mobile Management Forum - Vision, Objectives
Steff Coetzee, Peter George, Wheatstone Consulting
9:10 - 9:20
Overview of Quality of Service Task Force - Vision, Objectives
Jean Hammond, Chair QoS Task Force
9:20- 10:30
Presentations on The Challenges of Providing QoS in Mobile Environments
Presentations in this session will focus on the following Challenges
- How can each users’ bandwidth and QoS requirements be met in different
locales, over different transports and varying circumstances.
- What methods can be used to mark applications as to treatment types
required and how can priority be signaled.
- Are Service Providers and Carriers able to deliver differentiated
services to the global, mobile workforce?
- What are future strategies for delivering bandwidth and QoS services
for public networks and for VPNs. The challenge of delivering these
services in a range of venues such as hotel rooms, airport boarding
lounges, Internet cafes, or remote offices and the management challenge
of delivering these services securely over multiple management domains
is extremely complex. This session will address those complexities.
Presenters:
The challenge of meeting user expectations and application requirements
for quality of service in the mobile enterprise are significant. Michael
will talk about what those challenges are and some of the ways they are
being addressed in today's solutions.
Increasingly companies are seeking new and effective ways of gaining
competitive advantage. Through the use of existing and emerging mobile
technologies (such as 802.11a/b, Bluetooth and GPRS), it is possible to
seamlessly integrate employees in the field with core systems in the organisation,
in real time. The result is reduced delays, more effective asset management,
and a powerful competitive edge in today's aggressive marketplace.
10:30 - 11:00
Break
11.00 - 11.30
Customer Perspective and Interactive Discussion
Presenter: Richard Paine, The Boeing Company
The Boeing Company has taken the initial steps to use VOIP
and streaming video on the enterprise Intranet. These steps have required
some initial forays into QoS and its practical application in a large
enterprise. The presentation gives information about some of the issues
and problems in actually implementing QoS in the multimedia enterprise
environment.
11:30 - 12:30
Panel with Presenters from thePreceding Sessions
The Panelists will be presented with questions focusing
on what they see as the major obstacles to guaranteeing Quality and the
other "ilities" (reliability, manageability security, etc.) in Mobile
and Temporary environments.
12:30 - 2:00
Lunch
2:00 - 2:45
Overview of the TeleManagement Forum's SLA Handbook and an Introduction
to the new Joint Initiative
Presenter: Malcom Sinton, Project Manager, QinetiQ
The TeleManagement Forum and The Open Group’s QoS Taskforce
have recently established a liaison partnership and are currently working
on a joint initiative to expand the TMF's Service Level Agreement (SLA)
Handbook, a very widely read and referenced document on Service Level
Agreements - particularly with the Telcos and Service Providers.
This session will focus on the SLA Handbook as it exists
today in terms of SLA specifications and best practices particularly as
they apply to assuring QoS via Service Level Agreements.
2:45 - 3:30
Overview and Objectives of the TMF/Open Group Joint Initiative
Presenter: Jon Saperia, JDS Consulting, representing
the QoS Task Force
Piggy-backing on the previous session, this session will
go into more detail on the Joint Initiative Objectives. Their current
handbook is focused on how to specify, propagate and deliver QoS within
the Service Provider/Telco domain from the Service Access Points inward.
The QoS Task Force will have the major role in developing Volume 4, which
will focus on the Enterprise Applications, driving QoS requirements and
how to effectively map those operational requirements to the SLAs and
Service Provide/Telco domains.
3:30 - 4:00
Break
4:00 - 4:30 Interactive Discussion and Planning Session
on Next Steps - Ties the Previous Session to QoS Task Force Working Groups
and Actions
Facilitated by Jean Hammond, QoS Task Force Chair
4:30 - 5:00 Presenter: Tony Wuersch, Securities Industry
Automation Corporation (SIAC)
Tony brings both a QoS Task Force and Enterprise Management
Forum Perspective. His presentation will offer the following ideas:
QOS refers to differentiated services through common portals.
Dynamic, possibly real-time, or next-day decisions are made with respect
to a QOS environment. Triggers will flag decisions that need to be made.
More infrequently, major choices are made or reviewed, such as switching
portals. Managers of a QOS environment want to present proactive options
for QOS improvement. Decisions need structure to be easy to make, report,
and review. And the contexts and concepts needed to make decisions go
beyond TCP/IP objects and attributes.
5:00 - 5:30
Presentation by the Applications, Computing & Servers WG
Presenter: Paul Tunney, WhiteView (Previously ORBISM)
This group is looking into QoS management based on internal
instrumentation of applications, which ties into the management of servers,
server farms & storage environments. Metrics and measurement can be increasingly
rationalized as we link enterprise and network Quality of Service domains.
Thursday 11th, April
Joint Session Thursday Morning - QoS Task Force, Real-Time & Embedded
Systems, Enterprise Management Forums
9:00 - 9:10
Overview for Real-Time & Embedded Systems Forum
Presenter: Dave Emery, The Mitre Corporation
9:10 - 9:20
Overview of QoS Task Force: Vision, Objectives
Presenter: Jean Hammond, Chair of QoS Task Force
9:20 - 9:30
Overview of Enterprise Management Forum: Vision, Objectives
Presenter: Karl Schopmeyer, Chair of Enterprise Management Forum
9:30 - 10:30 In-Line with In3
Presenter: Terry Blevins, CTO The Open Group
This session will focus on the In3 (Integrated Information
Infrastructure) concept, which is quickly taking on a major focus for
The Open Group. The need for organizations to have an Integrated Information
Infrastructure stems from the need to improve operational efficiencies.
Business processes must be integrated horizontally and vertically to improve
operational efficiencies, however the systems supporting those processes
present obstacles because they contain multiple stovepipe point solutions
where information is not currently shared that is there is a lack of integrated
information.
We will present this concept and discuss where the QoS Task
Force, Real-Time and Embedded Systems and Enterprise Management Forums
already align with this strategic direction and how we can benefit from
closer association with the concept.
10:30 - 11:00
Break
11:00 - 12:30
Enterprise Applications and Real-Time Environments: How do we manage applications
and the resources they rely on to meet QoS and Real-Time Requirements?
This session will offer a set of presentations that focus
on Applications in the Enterprise and in Real-Time Scenarios. What needs
to happen to allow applications and underlying resources to be monitored,
managed and controlled to meet operation critical requirements? Whether
the operation represents a mission critical application in defense, the
financial sector, manufacturing division, etc. the requirements for control
over applications and resources are similar.
11:00 - 11:30
Presenter: Dock Allen, The Mitre Corporation, Chair
of the Joint Real-Time/QoS Working Group
Dock will present a set of preliminary objectives, which the Joint
Working Group has drafted. The draft objectives will serve to illustrate
the wide range of areas in need of attention from a combined qos and
real-time perspective. The interactive discussion following is intended
to solicit additional input from the larger group as a way of refining
this initial set of ideas.
11:30- 12:00
Presenter: Bernard Tardy, Systar
Among the many challenges facing the real time enterprise, two must
be addressed by those enterprise seeking operational excellence and
total QoS from their customers' perspective:
First, they must ensure their strategic business processes behave
according to the business expectations and that commitments to customers
can be met. This requires a monitoring, at the business process level,
from the customer perspective and real time capable of identifying
any abnormal situation likely to impact the service delivered, even
in complex extended value chains.
Second, they must ensure the IT resources available are properly
sized at all time, to match business requirements, and know which
domains to improve. This requires a top down analysis, showing decision
support dashboards to managers in charge of large and distributed
populations of servers.
The presentation will show Systar's approach of the two challenges,
and how it can be rapidly addressed, with non intrusive solutions and
very rapid results. Based on more than 200 successful implementations
in all domains of industry.
12:00 - 12:30
Presenters: Karl Schopmeyer, Andrea Westerinen
We will look at the following Enterprise Management Issues and Initiatives
in relation to Quality of Service.
- The ARM (Application Response Time) standard developed within the
Enterprise Management Forum - what it is and how it is being used
in a number of large scale customer operations.
- Pegasus, we will provide an update on The Open Source implementation
based on CIM (DMTF'S Common Information Model)
- Application Metrics, discussion on what is being done and what
needs to happen to make application metrics work for end-to-end QoS
and Enterprise Management.
12:30 - 2:00
Lunch
2:00 - 2:30
Presentation: The Boeing QoS Business Scenario from a Transactional Perspective
Presenter: Sally Long, The Open Group
This session will be a presentation on The QoS Business
Scenario which was started by The QoS Task Force and The Boeing Company
last quarter. We are evolving that scenario to focus on the specific aspects
of QoS involved in the mapping/profiling of resources necessary for delivering
QoS to transactions, with the end goal of identifying specific areas within
the general QoS picture that would benefit from standards/metrics as related
to transactions.
2:30 - 3:30
Interactive Discussion: Workshop on Mapping Resources to Transactions
based on Boeing Business Scenario in Previous Session
Facilitator: Jean Hammond
This session is a follow on to the Boeing Scenario and will
be constructed around how we map/profile resources to transactions and
what are the human and computer elements involved in some typical enterprise
business applications. Part of the discussion will center around how we
apply the mappings to meet operational needs in an enterprise environment.
3:30 - 4:00
Break
4:00 - 4:45
Architecture, Policy, Controls Working Group
Presented by the Working Group as Work in Progress
This Working Group focuses at the level of Control Architecture/
Decision Point /Monitoring Points. It is looking at how service level
definition maps to Policies and Policy stores and how we will need to
map the associated policy languages to many domains. It is not only about
propagating policy across all domains, but about monitoring and controlling
resources based on policy decisions.
4:45 - 5:30
QoS Task Force
New Business, Old Business, Planning for the July Conference
in Boston, Massachusetts
Speaker Biographies
In alphabetical order
Dock Allen, Mitre Corporation
Dock Allen is the founder and chair of the OMG Real-time
Special Interest Group, which has succeeded in getting support for real-time
systems, embedded systems, fault tolerance, and parallel processing (currently
underway) into the commercial standards for CORBA. Dock is also the project
leader for the USAF/ESC Common Data Environment project at the Mitre Corporation.
David Emery, Principal Engineer, The
Mitre Corporation; Chair, Real-Time & Embedded Systems Forum
David Emery is a Principal Engineer in MITRE's Army Information
Systems department, providing systems and software engineering on a variety
of military command and control and weapon systems. He previously worked
for Hughes Aircraft of Canada, Siemens Research and Computer Sciences
Corporation, and served on active duty with the U.S. Army.
Mr. Emery received his B. S. in Mathematics from Norwich
University, Northfield, VT in 1978. He was commissioned a Second Lieutenant,
Field Artillery, and served in a variety of artillery and automation assignments
on active duty. He became interested in Ada and large-scale software engineering
problems while in the military, and his professional career has been involved
in Ada, software engineering and software standardization.
He is active in both the IEEE and the ACM, and has participated
in several international standards activities. His IEEE activities include
Technical Editor of IEEE P1003.5, the Ada Binding to POSIX and contibuted
to the recently approved IEEE Std 1471, Recommended Practice for Architecture
Descriptions for Software Intensive Systems. He has served as Secretary
and Treasurer for ACM's Special Interest Group on Ada, and as a member
of ACM's Technical Standards Committee. Within ISO, he has been a member
of the US Delegation to ISO/IEC SC22 (Programming Languages and Interfaces)
and to ISO/IEC SC22 WG9 (Ada), and has chaired WG9's Ada Uniformity Rapporteur
Group.
Mr. Emery has been honored with the IEEE Third Millenium
Medal, Outstanding Contribution and Meritorious Service awards, and selection
to the IEEE Computer Society's "Golden Core". SIGAda recently awarded
him its Outstanding Contribution Award. He is published on Ada programming
language bindings, software portability and architectural approaches for
software-intensive systems. His paper Experiences Applying a Practical
Architectural Method won Best Paper award at Ada-Europe '96.
Charlie Henderson, Motorola
Charlie is a senior member of the Systems Integration and Services group
at Motorola in the UK. His focus is on identifying and implementing mobile
technologies which enable companies to reduce costs and improve efficiency
in the enterprise space, and to increase customer interaction.
Before moving to Motorola he was responsible for mCommerce consulting
across the Financial Services sector at Cap Gemini Ernst & Young, and
prior to that initiated and led the development of KPMG/KPMG Consulting's
mCommerce capabilities in the UK.
Michael A. Krasner, Principal, Krasner Consulting
Mike Krasner is currently pursuing various entrepreneurial activities,
focusing on the mobile wireless industry.
Until recently, he was Vice President and General Manager of the Voice
Solutions Division of Comverse, Inc., with overall responsibility for
the company s complete line of voice solutions for wireless and wireline
carriers worldwide. In this capacity, he had oversight of Comverse s comprehensive
line of voice products including consumer and corporate voice portals
and speech-enabled business communications tools. Prior to joining Comverse,
Krasner founded and was the president and CEO of InTouch Systems, which
was acquired by Comverse in 1999. Previously, he held the position of
president and founder of BBN HARK Systems Corp., a subsidiary of Bolt
Beranek and Newman Inc. (BBN) and a leading vendor of speech recognition
products focusing on the telephony market.
His international experience includes the startup of BBN Systems and
Technologies Limited, a venture to expand BBNs activities to Europe. Krasner
holds a doctorate in electrical engineering and computer science from
the Massachusetts Institute of Technology.
Sally Long, Director, Quality of Service Task Force, The
Open Group
Sally Long has been managing customer-vendor forums and
collaborative development projects for the past ten years. First as the
Release Engineering Section Manager for all collaborative, multi-vendor,
development projects (OSF/1, DME, DCE, Motif) at The Open Software Foundation
(OSF), in Cambridge Massachusetts. Following that Sally moved to Business
Development as a Program Manager for New Projects.
In 1997 after The Open Software Foundation merged with X/Open
to become The Open Group, Sally took on the responsibility of Program
Director for various Forums at The Open Group. She was the Program Director
for The DCE Forum, and for a short time, The Enterprise Management Forum.
She is currently the Director of The Quality of Service Taskforce. Sally
has a Bachelor of Science degree in Electrical Engineering from Northeastern
University.
Richard H. Paine, The Boeing Company
Richard H. Paine works in a research and technology organization for
The Boeing Company in Seattle, Washington, USA. He has worked in the computer
data networking field for twenty-four years and at The Boeing Company
for 14 years.
Mr Paine first worked for the Air Force, writing network protocols in
assembler language and then leading FORTRAN and real-time programming
organizations. He was commander of a computer center in the United Kingdom
and then moved back to the states, working in the design, contract, and
implementation of a worldwide weather graphics network.
His work at Boeing consists of work in multi-level secure local area
networks, in the logical design of the network for the defense and space
side of the company, and then moved into developing strategic architectures
for the research and technology side of the aerospace business. He has
led such projects within Boeing as the Web, Wireless and Mobility, Communications
Security, Voice Over IP, and the Directory Enabled Network.
Jon Saperia, President JDS Consulting
After a number of years working for a range of small to
large public corporations, Jon Saperia formed JDS Consulting, Inc. He
has extensive experience in computer and network systems development and
deployment with an emphasis on standards-based network management technology.
For the past 10 years he has actively worked in the Internet Engineering
Task Force as a contributor, author, and working group chair in many areas
related to SNMP based management. He has created management software product
direction for systems and applications and led architecture, design and
development efforts of award winning management software efforts. Some
of his IETF activities include the following:
- Cochair SNMP Configuration Management Working Group (January 2000
- Present)
- Technical advisor to the Inter-Domain Routing Working Group (ongoing)
- Invitational Meeting on Configuration Management - Prepared recommendations
for configuration management in TCP/IP based internets (September 1999)
- Operations and Management Area Reviewer (Ongoing)
- Cochair Application MIB Working Group (working group successfully
concluded)
- Chair DECNet Phase IV MIB Working Group (working group successfully
concluded) Active participant since 1990
Malcolm Sinton, Project Manager, Secure Communications
Group, QinetiQ
Malcom Sinton is currently a Project Manager in the Secure
Communications Group at QinetiQ, formally Defence Evaluation Research
Agnency (DERA). He has had 30 years of military experience managing military
Secure Communication Systems and Networks from HF to EHF. He has a Degree
in Telecommunications.
Malcom is a member of The TeleManagement Forum's SLA Handbook
Working Group and has participated in various other QoS, Network and Performance
Projects including: MoD ARP Project for communication services QoS/Performance,
MoD ARP Project for Network Management and End-to-End/ Application-to-Application.
Malcom Sinton can be reached at mjsinton@qinetiq.com
Bernard Tardy, Director, European Business Developement,
Systar
Bernard Tardy, now 43, has always worked in the software
industry, holding several functions in sales and marketing. Since 1998
at Systar, he has first been in charge of the launch of a new product
line, BusinessBridge, recognized since then as the first "Real Time Business
Process Monitor" by well-known IT analysts such as Gartner Group and Meta
Group, and has first been dedicated to the success of BusinessBridge in
Financial Services: today, more than 30 large customers in Europe, Canada
and the US have implemented BusinessBridge to monitor the smooth behavior
of their most strategic business processes.
Since 2001, he is in charge of European Business Development
for the two product lines of Systar : OmniVision and BusinessBridge, in
different industry sectors. Systar customers can now be found in 15 countries.
Paul Tunney - Product Director, WhiteView
Mr. Tunney is a founder of WhiteView, responsible for product
direction and delivery. WhiteView was formerly known as ORBISM where Paul
acted as CTO. For the last five years Paul has helped large organisations
build reliable infrastructure for their systems using existing and emerging
middleware technologies. Prior to that Paul worked on a number of assignments
in Switzerland and Germany implementing OO solutions. Paul is currently
working on defining the Service Level Management vision for WhiteView.
Andrea Westerinen, Senior Architect and Manager of Information
Modeling at Cisco Systems
Andrea Westerinen
is a Senior Architect and Manager of Information Modeling at Cisco Systems.
She has worked in the computer industry for more than 20 years, the last
eight years principally in the areas of enterprise, system, network, storage
and policy-based management. Andrea manages the technical activities of
the Distributed Management Task Force (DMTF) as their Vice President of
Technology, and is an active participant in the Internet Engineering Task
Force (IETF) and TeleManagement Forum (TMF).
She is an expert on the Common Information Model (CIM) object
schemas published by the DMTF, and is the current chair of the CIM Network
Working Group.
Andrea has co-authored a book on CIM, as well as several
IETF Internet-Drafts on policy. Before joining Cisco, Andrea was employed
by Microsoft, Intel, IBM and NCR.
She has a B.S. in Physics and Mathematics from Marquette
University, and an M.S. in Computer Science from Nova University.
Toni Wuersch, Technical Director in Performance and Capacity
Planning at Securities Industry Automation Corporation (SIAC)
Toni Wuersch is a technical director in the performance
and capacity planning division of the Securities Industry Automation Corporation
(SIAC), charged with supporting the New York Stock Exchange (NYSE). NYSE
runs the world's largest equity stock exchange on behalf of its members.
SIAC develops and supports NYSE IT systems and their infrastructure.
Mr. Wuersch led the detailed design/implementation of security
and management infrastructure for the NYSE's External Access Network (EAN).
The EAN lets member firms access NYSE floor services and other external
services from their home offices. Toni also led the rollout of firewalls
at SIAC --- connecting SIAC to the Internet, connecting SIAC networks
to each other, and connecting SIAC to partner firms via extranets and
the Internet.
Toni currently leads the performance and capacity modeling
of NYSE's specialist trading facility, Display Book. He also continues
to do security consulting, and he represents SIAC at the Open Group's
Enterprise Management Forum.
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