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Quality of Service Task Force
- including joint sessions with Mobile and Enterprise Management and Real-Time and Embedded Systems Forums

Sally Long, the Director of the Quality of Service Taskforce, presented the achievements of the week.  

Achievements:

The first major activity had been a joint session with the Mobile Management Forum, which had resulted in a lot of enthusiasm for cooperation between the two groups.  Specific issues that required common activities were 

• session management, and 
• what happens to Service Level Agreements (SLAs) in a mobile environment.

In passing, Sally commented that she believed Peter George and Stef Coetzee were 'going to do a great job' in the MMF.

There had been a great presentation from Boeing on their requirements for Voice Over IP and other mobility requirements, and from Motorola and Krasner Consulting looking at what the customer QoS requirements are.

The Task Force had held its first Official Meeting with the TeleManagement Forum.  The QoS Taskforce has signed a liaison agreement with the TMF; this joint initiative is working on the TMFs SLA handbook - a widely read handbook advising on best practices from the Telco and the service provider community.  The handbook already defines SLA parameters in services domain, and they are looking for The Open Group to define SLA requirements in the enterprise domain.  This is very exciting because it demonstrates that the industry is recognizing the contribution that The Open Group can make in representing operational customer perspective from the enterprise.  In recent week the members of the Task Force crafted a draft survey of SLA requirements, which was distributed during the week, and there was valuable feedback from the other forums.  The plan is to have the final version on the web in 2 weeks.

There had been a joint session on Real –Time and QoS, where the discussion focused on prioritizing applications, which is a key area for QoS in the enterprise.  Significant differences had emerged between real time and other applications.

The Taskforce has been working with Boeing on an SLA Business Scenario, and there had been a presentation and discussion on its evolution, centered around whether to go into more depth with Boeing, or to broaden the scope by considering other mission critical activities like finance.

The group had done a lot of planning for deliverables and working towards the Boston Conference

Plans:

Turning to the future, Sally covered QoS plans in the coming months:

• Complete the General Overview White Paper: to be distributed in Boston
• Draft SLA White Paper – to be completed in Q2
• Draft Architecture & Control WP – also Q2
• Draft Networking White Paper – Q3
• Real-Time Joint Project Kick-off in Boston, trying to get vendors to demonstrate that they have the solutions they claim.
• Final Version of SLA Survey on Web in 2 weeks, with final results distributed by the Boston Conference.
• QOS SIB Area Populated – Q2 (approval process needs to be agreed).
• TMF/QOS Project Plan – Q2

Wednesday 10th April
Joint Session Wednesday Morning - QoS Task Force and Mobile Management Forum

Overview of Mobile Management Forum - Vision, Objectives
Steff Coetzee, Peter George, Wheatstone Consulting

Overview of Quality of Service Task Force - Vision, Objectives
Jean Hammond, Chair QoS Task Force

Presentations on The Challenges of Providing QoS in Mobile Environments
Presenters:
Michael A. Krasner, Principal, Krasner Consulting
Charlie Henderson, Motorola

Customer Perspective and Interactive Discussion
Presenter: Richard Paine, The Boeing Company

Panel with Presenters from thePreceding Sessions

Overview of the TeleManagement Forum's SLA Handbook and an Introduction to the new Joint Initiative
Presenter: Malcom Sinton, Project Manager, QinetiQ

Overview and Objectives of the TMF/Open Group Joint Initiative
Presenter: Jon Saperia, JDS Consulting, representing the QoS Task Force

Interactive Discussion and Planning Session on Next Steps - Ties the Previous Session to QoS Task Force Working Groups and Actions
Facilitated by Jean Hammond, QoS Task Force Chair
Presenter: Tony Wuersch, Securities Industry Automation Corporation (SIAC)
Presentation by the Applications, Computing & Servers WG
Presenter: Paul Tunney, WhiteView (Previously ORBISM)

Thursday 11th, April
Joint Session Thursday Morning - QoS Task Force, Real-Time & Embedded Systems, Enterprise Management Forums

Overview for Real-Time & Embedded Systems Forum
Presenter: Dave Emery, The Mitre Corporation

Overview of QoS Task Force: Vision, Objectives
Presenter: Jean Hammond, Chair of QoS Task Force

Overview of Enterprise Management Forum: Vision, Objectives
Presenter: Karl Schopmeyer, Chair of Enterprise Management Forum

In-Line with In3
Presenter: Terry Blevins, CTO The Open Group

Enterprise Applications and Real-Time Environments: How do we manage applications and the resources they rely on to meet QoS and Real-Time Requirements?
Presenter: Dock Allen, The Mitre Corporation, Chair of the Joint Real-Time/QoS Working Group

Presenter: Bernard Tardy, Systar

Presenters: Karl Schopmeyer, Andrea Westerinen

Presentation: The Boeing QoS Business Scenario from a Transactional Perspective
Presenter: Sally Long, The Open Group

Interactive Discussion: Workshop on Mapping Resources to Transactions based on Boeing Business Scenario in Previous Session
Facilitator: Jean Hammond

Architecture, Policy, Controls Working Group
Presented by the Working Group as Work in Progress

QoS Task Force

Speaker Biographies

In alphabetical order

Dock Allen, Mitre Corporation

Dock Allen is the founder and chair of the OMG Real-time Special Interest Group, which has succeeded in getting support for real-time systems, embedded systems, fault tolerance, and parallel processing (currently underway) into the commercial standards for CORBA. Dock is also the project leader for the USAF/ESC Common Data Environment project at the Mitre Corporation.

David Emery, Principal Engineer, The Mitre Corporation; Chair, Real-Time & Embedded Systems Forum

David Emery is a Principal Engineer in MITRE's Army Information Systems department, providing systems and software engineering on a variety of military command and control and weapon systems. He previously worked for Hughes Aircraft of Canada, Siemens Research and Computer Sciences Corporation, and served on active duty with the U.S. Army.

Mr. Emery received his B. S. in Mathematics from Norwich University, Northfield, VT in 1978. He was commissioned a Second Lieutenant, Field Artillery, and served in a variety of artillery and automation assignments on active duty. He became interested in Ada and large-scale software engineering problems while in the military, and his professional career has been involved in Ada, software engineering and software standardization.

He is active in both the IEEE and the ACM, and has participated in several international standards activities. His IEEE activities include Technical Editor of IEEE P1003.5, the Ada Binding to POSIX and contibuted to the recently approved IEEE Std 1471, Recommended Practice for Architecture Descriptions for Software Intensive Systems. He has served as Secretary and Treasurer for ACM's Special Interest Group on Ada, and as a member of ACM's Technical Standards Committee. Within ISO, he has been a member of the US Delegation to ISO/IEC SC22 (Programming Languages and Interfaces) and to ISO/IEC SC22 WG9 (Ada), and has chaired WG9's Ada Uniformity Rapporteur Group.

Mr. Emery has been honored with the IEEE Third Millenium Medal, Outstanding Contribution and Meritorious Service awards, and selection to the IEEE Computer Society's "Golden Core". SIGAda recently awarded him its Outstanding Contribution Award. He is published on Ada programming language bindings, software portability and architectural approaches for software-intensive systems. His paper Experiences Applying a Practical Architectural Method won Best Paper award at Ada-Europe '96.

Charlie Henderson, Motorola

Charlie is a senior member of the Systems Integration and Services group at Motorola in the UK. His focus is on identifying and implementing mobile technologies which enable companies to reduce costs and improve efficiency in the enterprise space, and to increase customer interaction.

Before moving to Motorola he was responsible for mCommerce consulting across the Financial Services sector at Cap Gemini Ernst & Young, and prior to that initiated and led the development of KPMG/KPMG Consulting's mCommerce capabilities in the UK.

Michael A. Krasner, Principal, Krasner Consulting

Mike Krasner is currently pursuing various entrepreneurial activities, focusing on the mobile wireless industry.

Until recently, he was Vice President and General Manager of the Voice Solutions Division of Comverse, Inc., with overall responsibility for the company s complete line of voice solutions for wireless and wireline carriers worldwide. In this capacity, he had oversight of Comverse s comprehensive line of voice products including consumer and corporate voice portals and speech-enabled business communications tools. Prior to joining Comverse, Krasner founded and was the president and CEO of InTouch Systems, which was acquired by Comverse in 1999. Previously, he held the position of president and founder of BBN HARK Systems Corp., a subsidiary of Bolt Beranek and Newman Inc. (BBN) and a leading vendor of speech recognition products focusing on the telephony market.

His international experience includes the startup of BBN Systems and Technologies Limited, a venture to expand BBNs activities to Europe. Krasner holds a doctorate in electrical engineering and computer science from the Massachusetts Institute of Technology.

Sally Long, Director, Quality of Service Task Force, The Open Group

Sally Long has been managing customer-vendor forums and collaborative development projects for the past ten years. First as the Release Engineering Section Manager for all collaborative, multi-vendor, development projects (OSF/1, DME, DCE, Motif) at The Open Software Foundation (OSF), in Cambridge Massachusetts. Following that Sally moved to Business Development as a Program Manager for New Projects.

In 1997 after The Open Software Foundation merged with X/Open to become The Open Group, Sally took on the responsibility of Program Director for various Forums at The Open Group. She was the Program Director for The DCE Forum, and for a short time, The Enterprise Management Forum. She is currently the Director of The Quality of Service Taskforce. Sally has a Bachelor of Science degree in Electrical Engineering from Northeastern University.

Richard H. Paine, The Boeing Company

Richard H. Paine works in a research and technology organization for The Boeing Company in Seattle, Washington, USA. He has worked in the computer data networking field for twenty-four years and at The Boeing Company for 14 years.

Mr Paine first worked for the Air Force, writing network protocols in assembler language and then leading FORTRAN and real-time programming organizations. He was commander of a computer center in the United Kingdom and then moved back to the states, working in the design, contract, and implementation of a worldwide weather graphics network.

His work at Boeing consists of work in multi-level secure local area networks, in the logical design of the network for the defense and space side of the company, and then moved into developing strategic architectures for the research and technology side of the aerospace business. He has led such projects within Boeing as the Web, Wireless and Mobility, Communications Security, Voice Over IP, and the Directory Enabled Network.

Jon Saperia, President JDS Consulting

After a number of years working for a range of small to large public corporations, Jon Saperia formed JDS Consulting, Inc. He has extensive experience in computer and network systems development and deployment with an emphasis on standards-based network management technology. For the past 10 years he has actively worked in the Internet Engineering Task Force as a contributor, author, and working group chair in many areas related to SNMP based management. He has created management software product direction for systems and applications and led architecture, design and development efforts of award winning management software efforts. Some of his IETF activities include the following:

• Cochair SNMP Configuration Management Working Group (January 2000 - Present)
• Technical advisor to the Inter-Domain Routing Working Group (ongoing)
• Invitational Meeting on Configuration Management - Prepared recommendations for configuration management in TCP/IP based internets (September 1999)
• Operations and Management Area Reviewer (Ongoing)
• Cochair Application MIB Working Group (working group successfully concluded)
• Chair DECNet Phase IV MIB Working Group (working group successfully concluded) Active participant since 1990

Malcolm Sinton, Project Manager, Secure Communications Group, QinetiQ

Malcom Sinton is currently a Project Manager in the Secure Communications Group at QinetiQ, formally Defence Evaluation Research Agnency (DERA). He has had 30 years of military experience managing military Secure Communication Systems and Networks from HF to EHF. He has a Degree in Telecommunications.

Malcom is a member of The TeleManagement Forum's SLA Handbook Working Group and has participated in various other QoS, Network and Performance Projects including: MoD ARP Project for communication services QoS/Performance, MoD ARP Project for Network Management and End-to-End/ Application-to-Application. Malcom Sinton can be reached at mjsinton@qinetiq.com

Bernard Tardy, Director, European Business Developement, Systar

Bernard Tardy, now 43, has always worked in the software industry, holding several functions in sales and marketing. Since 1998 at Systar, he has first been in charge of the launch of a new product line, BusinessBridge, recognized since then as the first "Real Time Business Process Monitor" by well-known IT analysts such as Gartner Group and Meta Group, and has first been dedicated to the success of BusinessBridge in Financial Services: today, more than 30 large customers in Europe, Canada and the US have implemented BusinessBridge to monitor the smooth behavior of their most strategic business processes.

Since 2001, he is in charge of European Business Development for the two product lines of Systar : OmniVision and BusinessBridge, in different industry sectors. Systar customers can now be found in 15 countries.

Paul Tunney - Product Director, WhiteView

Mr. Tunney is a founder of WhiteView, responsible for product direction and delivery. WhiteView was formerly known as ORBISM where Paul acted as CTO. For the last five years Paul has helped large organisations build reliable infrastructure for their systems using existing and emerging middleware technologies. Prior to that Paul worked on a number of assignments in Switzerland and Germany implementing OO solutions. Paul is currently working on defining the Service Level Management vision for WhiteView.

Andrea Westerinen, Senior Architect and Manager of Information Modeling at Cisco Systems

Andrea Westerinen is a Senior Architect and Manager of Information Modeling at Cisco Systems. She has worked in the computer industry for more than 20 years, the last eight years principally in the areas of enterprise, system, network, storage and policy-based management. Andrea manages the technical activities of the Distributed Management Task Force (DMTF) as their Vice President of Technology, and is an active participant in the Internet Engineering Task Force (IETF) and TeleManagement Forum (TMF).

She is an expert on the Common Information Model (CIM) object schemas published by the DMTF, and is the current chair of the CIM Network Working Group.

Andrea has co-authored a book on CIM, as well as several IETF Internet-Drafts on policy. Before joining Cisco, Andrea was employed by Microsoft, Intel, IBM and NCR.

She has a B.S. in Physics and Mathematics from Marquette University, and an M.S. in Computer Science from Nova University.

Toni Wuersch, Technical Director in Performance and Capacity Planning at Securities Industry Automation Corporation (SIAC)

Toni Wuersch is a technical director in the performance and capacity planning division of the Securities Industry Automation Corporation (SIAC), charged with supporting the New York Stock Exchange (NYSE). NYSE runs the world's largest equity stock exchange on behalf of its members. SIAC develops and supports NYSE IT systems and their infrastructure.

Mr. Wuersch led the detailed design/implementation of security and management infrastructure for the NYSE's External Access Network (EAN). The EAN lets member firms access NYSE floor services and other external services from their home offices. Toni also led the rollout of firewalls at SIAC --- connecting SIAC to the Internet, connecting SIAC networks to each other, and connecting SIAC to partner firms via extranets and the Internet.

Toni currently leads the performance and capacity modeling of NYSE's specialist trading facility, Display Book. He also continues to do security consulting, and he represents SIAC at the Open Group's Enterprise Management Forum.