The Open Group's
Platinum Members |
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Raghava Krishna - Solution Architect, Tata Consultancy Services Limited, India |
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Raghava Krishna
holds a bachelor's degree from Andhra University, Visakhapatnam,
India. He is currently working as a Solution Architect in
Tata Consultancy Services Limited. Raghava is also a Sun
Certified Enterprise Architect for Java Platform. He has
more than 5 years of IT experience, and worked in several
other areas such as Vignette, CORBA, and See Beyond ICAN
along with a good experience in Performance Testing of Applications
with Load Runner.
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Presentation
CSOA implementation for a Customer Centric View Application
This implementation involves design and development of a customer centric view application for a call center with a CRM product, an ESB, and a CDI solution as technology stack. Integration and synchronization of the customer data with the existing host systems and real-time interaction of the customer is the main challenge involved.
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