Aidan has nearly 30 years experience in the IT industry in a variety of roles (including 20 years with ICL), having worked in many countries worldwide across a wide range of industry segments. He has been actively involved in Service Management matters for the last 16 years, holds the Managers’ Certificate in ITSM and is a Fellow of the Institute of Service Management .

As an author, he has contributed to many of the publications in ITIL and to other ITSM publications, is one the authors of the BSI standard (BS15000) and has had numerous articles published in journals and magazines world-wide.

An active volunteer member of the itSMF organisation from its earliest days, Aidan has held this full-time role since 1999.

A regular, sought-after speaker worldwide, Aidan’s presentations are always informative, usually entertaining and often provocative! In his spare time he is an ardent rugby fan, supporting the All Blacks - and anyone playing Australia.