Biography Dr. José Tribolet (PhD from MIT). He is Full Professor of Information Systems, at the Department of Computer Science of IST/Technical University of Lisbon. He is President of INESC - Institute for Systems and Computer Engineering, one of the top research institutes of Portugal. Previously he was a Visiting Scientist in ATT Bell Laboratories (NJ, USA), and NTT Basic Research Laboratories (Tokyo, Japan). He spent a sabbatical year (97/98) as Visiting Sloan Fellow, at the Sloan School of Management, MIT, Cambridge, MA, USA, where he joined the Center for Coordination Sciences, leaded by Prof. Thomas Malone. Upon his return to Portugal he created the Center for Organizational Engineering (CEO). Since then he has published several papers on Organizational Engineering with his graduate students, as part of the ongoing research efforts in this field. He proposed and has promoted with success a new Special Track on Organization Engineering at the 19th ACM-SAC - Symposium on Applied Computing, in Nycosia, Cyprus, in 2004. This track which will occur again, enlarged to two sessions, in 2005, at the 20th ACM-SAC in Santa Fe, New Mexico.

Biography Dr. Pedro Sousa (PhD) is an Associate Professor at Technical University of Lisbon, where he teaches a course on the Information Systems planning and Architecture based on the Zachman Framework. He is also a researcher at Organizational Engineering group (CEO), where he has 18 articles and presentations on subject of Enterprise Architectures (for example at ZIFA Forum 2003). He is also a senior consultant of Link Consulting (www.link.pt), where has been involved in 16 professional projects on Enterprise Architectures both in private and public sector for the past seven years.

Presentation
The Enterprise Architecture of a Large Portuguese Public Hospital
This presentation aims to report an ongoing Enterprise Architecture project at HUC - Hospitais Universitários de Coimbra, the biggest Portuguese public health care institution, with over 5000 employees (doctors, nurses, technicians). We will present the organization reality before and after our intervention, the methodology used, and the major results obtained so far, as perceived by the organization.

Given the high pressure from the government to reduce funding and increase ROI, the initial goal of the project was to respond to CEO willingness to establish, on solid grounds, new reasoning about HUC processes, quality improvement, operational results, and strategic guidelines.

Using Zachman Framework as the basis for the design of HUC´s Enterprise Architecture, teams of doctors, nurses and administrative staff have been developing descriptions of the organization. Until now, 10 out of 43 hospital divisions have been involved in the first phase of HUC´s Enterprise Architecture project. One of such divisions, the Emergency Service, had its facilities greatly expanded and re-equipped for UEFA Euro 2004 event, which led to the reengineering of its operational processes, as the EA project was being developed. Our goal, one year from now, is to have a dynamic As-Is representation of the entire Hospital, involving all of its 43 divisions, and from there, to continuously address both reengineering process and I/S architecture challenges, while maintaining organizational coherence and integrity.

Key topics

• Organization Reality (Before the Project)
• The Importance of Enterprise Architecture and Organizational Engineering
• Information Governance Concept
• Methodology Used
• Problem Oriented using the Zachman Framework
• Workgroup driven, in each division involved representatives of the various professional classes (Doctors, Nurses, Pharmaceuticals, Clinical Secretaries, Technicians))
• Results (Organization Reality After the Project)
• Future Work