N Dayasindu heads the IT Management Research Group at SETLabs, Infosys. His research interests are in analyzing IT portfolios and IT organization effectiveness. Dayasindhu has also consulted for Fortune 500 clients. He has published in top notch academic and practitioner publications.

Experience:-
"Governance Challenges in SOA Adoption" an invited speaker at the OpenGroup's Enterprise Architecture Practitioners Conference Mumbai, February 2007

"Challenges in SOA Adoption: Case Study of a Bank", a research paper presented at the International Symposium on Information Systems, ISB Hyderabad 16 ­ 18 Dec. 2006

"Globally Distributed Organization for Implementing and Supporting ERP Systems" a research paper presented at the First International Conference on Management of Globally Distributed Work, IIM Bangalore 28 ­ 30 Dec. 2005

Talk on IT Management at the Tech Club, Wharton School, University of Pennsylvania,  Dec. 2004

"Information Technology Enabled Process Outsourcing and Reengineering: Case Study of a Mortgage Bank", a research paper presented at the Americas Conference on Information Systems (AMCIS) 2004, the premier international conference in information systems, New York City Aug. 6-8 2004

Presentation
IT Dashboards: Architecture and Design
IT dashboards are a useful tool for decision making. They guidelines for architecting an IT dashboard are determining scope, identifying key performance indicators, identifying data sources, presenting KPIs in an intuitive manner, automating data capture, and representation using best practices and tools. An often-overlooked but an increasingly relevant domain for IT dashboards is vendor management. As organizations increasingly right source their IT operations to multiple vendors, it becomes imperative for the senior leadership in the IT organization to understand how vendors perform. Having accurate real-time data about vendor performance in SLA adherence, customer satisfaction, change management, problem resolution, portfolio savings etc. enables IT leaders to make right decisions.

Audience:-
Enterprise and IT architects, Leadership in IT organizations - CIO and team, Senior IT program and project managers

Key takeaways:-

• Design guidelines for IT dashboards
• Challenges in designing It dashboards

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