Pradip Bhowmick leads the Tactical Development and Security Solutions Practice of Technology Advisory Services within PricewaterhouseCoopers (PwC) in India. The Tactical Development and Security Solutions Practice of PwC hosts the CoEs for Enterprise Architecture and Integrated Governance Risk and Compliance Management and provides consulting services and technology solutions on and around the enabling SOA and Business Process Management frameworks. Pradip has over 12 years of experience, both in industry and consulting, spanning telecom, financial services and public sector. He specializes in consulting and technology solutions in the areas of architecture and Integrated GRC technology frameworks. Before joining the consulting industry, Pradip worked as a solution architect and designer for a convergent billing solution for the telecom service providers.

Presentation
Implementing EA and SOA in the Financial Services Sector in India

Large Indian Insurance Company
A large Insurance company had initiated an effort to develop an enterprise wide business portal based on Service Oriented Architecture (SOA) for providing a single interface for various silo applications present in their existing IT landscape. Apart from that, they wanted to automate their agency recruitment and agency training process along with business process improvement for proposal to policy conversion.

Client's Business
Insurance

PwC Approach
In this engagement PwC was responsible for installing and configuring the enterprise integration infrastructure, development and deployment of business portals as well as integration with various legacy applications and utility services offered by third-party vendors.

PwC provided comprehensive documents for architecture, deployments and user manuals and rolled out application specific training to various business user communities like branch operators, agents, training personnel etc. After production deployment of the above solution, PwC was responsible for maintenance and support of the deployed solution. The tasks which were performed by the team are mentioned below:

• Investigation of service calls forwarded by Help Desk/Users and problem diagnosis
• Testing and defect management to resolve issues pertaining to version control, missing links and bug fixes etc.
• Configuration and deployment activity and analysis of the user request and route the development team as enhancement request if the request seems as a functional change request for the existing application

Client Result /Benefits
The solution would cater to the following identified areas

• Different user communities are able to gain immediate access to critical information like proposal processing state, client data, premium due, medical requirements for underwriting etc. they are also able to access relevant documents.
• Process TAT decreased considerably as agents and sales manager are able to take actions based on SMS alerts. Proposal conversion time for medical cases decreased by an average of three days.
• Department level TAT improved as department heads are able to monitor processes with reports capturing user performance and pending proposals.

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