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 At
Serono International, Serge Thorn is in charge of IT Research
and Innovation (a function which consist of motivating, encouraging
creativity, and innovation in the IT Units), with a mission
to help to deploy an Enterprise Architecture, taking into account
the company IT Governance Framework.
He was previously
in charge of the reorganization of the IT Department, implementing
Service Management based on ITIL Best Practices and deploying
new processes such as Change, Configuration, and Release
Management, and was responsible for the Disaster Recovery
Plan and for the System Management team.
Prior to this, he
was responsible of the Architecture team in an international
bank, having a wide experience in the deployment and management
of information systems in Private Banking, and also in
IT architectures domains such as the Internet, dealing rooms,
inter-banking networks, and Middle and Back-office.
Serge
Thorn is also the Chairman of the itSMF (IT Service Management
forum) Swiss chapter.
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