Jeremy Hilton is an independent consultant, and a university lecturer at Cardiff University.

His main focus of interest is information systems security within and between organisations. This requires a good understanding of organisational strategy and dynamics, as well as the technical architecture and infrastructure that supports businesses. Skills and experience with problem structuring methodologies such as Soft Systems Methodology and System Dynamics are employed to understand organisational culture and business needs and dynamics (represented by core business processes). This coupled with Risk Assessment enables the development of policy and security architecture. The need to fully understand a business to design pragmatic and cost-effective information system security solutions has also led me into organisational design and implementation.

Jeremy has experience with secure, classified, government systems, and high-security and high-availability commercial systems from a design, development and implementation management perspective, as well as operational management responsibility for them. He has significant experience with public key infrastructure systems. He has designed, built and managed a secure IT operations department for a new company, and re-designed business processes with associated IS requirements and organisational roles and responsibilities for a major government department in the UK.

Jeremy has a Bachelor of Science in Mechanical Engineering, a Master of Science in Design of Information Systems and is now studying for a PhD. He sits on the Programme Committee for iSSE.

Presentation
Using Systems Techniques to Define Information Requirements
Soft Systems Methodology and System Dynamics have emerged as leading systems techniques to identify key business activities and key decisions related to critical success, leading to the definition of information requirements. Soft Systems Methodology helps to identify the core activities relevant to a defined business purpose. System dynamics enables an understanding of the influences and causal loops present within an organisation and, therefore, enables and shares an understanding of the key aspects of an organisation that should be monitored for optimum business performance. Both the business activities and monitoring activities have related information needs. This session will outline the techniques and demonstrate their use in defining information requirements in the context of a “work in progress” case study in the UK

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